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Your 7as account runs on local payment routes — Rocket leads the way, with Upay and Bank Transfer ready when you need them. Every deposit and withdrawal starts from your account cashier, where the available routes and field instructions are shown directly for your region.
Getting money into your 7as account starts at the cashier page, which you reach directly after logging in. We've configured Rocket as the primary route because it's what most of you already use on your phone. Upay and Bank Transfer sit alongside it — pick whichever matches your wallet.
From your 7as account home, tap the deposit section. The cashier page lists every active payment route configured for your region.
Select the route that matches your wallet. Each option shows its own reference fields and any account-level limits that apply at that moment.
Type the deposit amount, fill in the reference details exactly as shown, then confirm. Double-check the reference number before you approve it in your wallet app.
After your wallet confirms the transfer, your 7as account balance updates. Keep the wallet receipt until the balance change appears on your account history page.
Withdrawals follow a straightforward path from the same cashier section you use for deposits. Open the withdrawal tab, choose the payout route — Rocket, Upay or Bank Transfer — and enter the wallet number or bank details that belong to your own account. We require that the destination wallet matches the name on your 7as account. This is not an extra hurdle; it is the step that protects your balance from misdirected transfers.
In the cashier section, switch to the withdrawal tab. Available payout routes are listed there — only routes active for your account tier appear.
Pick Rocket, Upay or Bank Transfer. Enter the wallet number or bank account that is registered in your own name — mismatched details will delay the request.
Type the withdrawal amount within the limits shown on screen, review the details, then submit. A pending confirmation appears immediately in your account history.
Monitor the status label in your account history. If it stays pending beyond the window shown on screen, contact support with the transaction reference number.
At certain points — typically when your account activity crosses a threshold or when you request a larger withdrawal — the account area will show a verification prompt. What you need to provide is spelled out in the prompt itself: follow only the fields and document types it asks for, because the requirements shown there are specific to your account state.
When a verification step is needed, a prompt appears in your account area. The fields it shows are specific to your account — complete them in order before moving to the next stage.
Each prompt specifies the document or detail it needs. Do not attach additional files not listed in the prompt, as extra submissions can stall the review queue.
After submission, a status label in your account shows whether the check is pending, under review or complete. Refresh the page if the label has not updated after some time.
If the verification status does not move within the timeframe noted in your account, use the support route listed there and quote the verification reference shown on screen.
The cashier in your 7as account shows the payment routes configured for Bangladesh. Rocket is the primary deposit and withdrawal option — it connects directly to your mobile wallet and requires the reference number the cashier generates.
Primary mobile wallet route. Select Rocket in the cashier, copy the reference shown, and complete the transfer from your Rocket app using that reference exactly.
Upay functions as an alternative mobile wallet path. The cashier generates a reference number for each Upay transaction — use it when sending from your Upay account.
Bank Transfer is suitable for direct account-to-account movements. The cashier provides the bank details and a unique reference to include with your transfer.
Every deposit and withdrawal creates two records: one in your wallet app or bank statement, and one in your 7as account history. Keeping them aligned is the fastest way to resolve any discrepancy without back-and-forth with support. The account history page shows a reference ID for each transaction — that same reference should appear in the note or description field of your wallet transfer. When they match, the transaction is confirmed on both sides.
Each transaction in your 7as account history carries a unique reference ID. Copy this into the note field of your Rocket, Upay or Bank Transfer so both sides share the same identifier.
Account history uses three status labels — pending, confirmed and flagged. Pending means the payment is in progress; confirmed means the balance has updated; flagged means the support team needs to review it.
The history page under your account settings lists every deposit and withdrawal with date, amount, method and status. Filter by date range to find a specific transaction quickly.
Save your wallet receipt or bank confirmation until the account history shows a confirmed status. If a discrepancy arises, the receipt plus the reference ID is everything support needs to investigate.
Account security on 7as is built around a few practical checks that you can verify yourself. The domain you log in from should always match the published 7as address — bookmark it directly rather than following links in messages. Wallet ownership is confirmed at the cashier: the name on your Rocket, Upay or Bank Transfer account must match the name on your 7as account before a payout is processed.
Always access 7as through the bookmarked address. Before entering account details, confirm the domain matches the one you registered with. Do not log in through links sent in unsolicited messages or social posts.
Withdrawal requests are processed only when the destination wallet or bank account name matches the name on your 7as account. This prevents misdirected payouts and is not a step we can skip for any request.
If your account prompts a verification check, complete it using only the fields and document types shown in your account area. Do not share account credentials or document images through any external channel.
The published support contact for your 7as account is visible only inside the signed-in account area. Use that route for any transaction or account issue — it is the only channel we can confirm as ours.
Below are the questions we hear most often about deposits, withdrawals and account management on 7as. If your situation is not covered here, the support route in your signed-in account area is the right place to continue.
Rocket is the most straightforward starting point for most Bangladesh accounts. Open the cashier after logging in, select Rocket, copy the reference number shown, and complete the transfer from your Rocket app using that reference. Upay and Bank Transfer are also available if Rocket does not suit you.
Check the account history page after your wallet confirms the transfer. The status label changes from pending to confirmed when the balance updates. Keep your wallet receipt until the confirmed status appears, so you have the reference if anything needs checking.
Pending status means the payment provider is processing the transfer. The time this takes depends on Rocket, Upay or Bank Transfer processing at that moment. If it stays pending beyond the window shown on the withdrawal screen, contact support with your transaction reference number.
Yes — the name on your Rocket, Upay or Bank Transfer account must match your 7as account name before a payout is released. This is a fixed requirement. If the names differ, the payout will not be processed and you will need to update your details through account settings.
The cashier displays the applicable minimum and maximum amounts when you select a payment method. These figures are specific to your account tier and the method you choose, so check the cashier directly rather than relying on a fixed number listed elsewhere.
First confirm the transfer is completed in your wallet app. Then go to your 7as account history page and find the transaction reference. If the status is pending, give it the time shown on the cashier screen. If it remains unresolved, contact support through the route listed in your account and quote the reference ID.