App / Casino
7as puts the most common account, payment and access questions in one place so you spend less time searching and more time in the lobby. Every answer here reflects how the platform actually works for Bangladesh — no filler, no guesswork.
This FAQ is built around the questions we see come through support most often — questions about funding your account, checking transaction status, fixing a login problem or understanding what happens after you submit a withdrawal request. We have grouped them by topic so you can scan quickly rather than reading everything top to bottom. Payment questions cover the three configured local routes: Rocket, Upay and Bank Transfer. Each of those routes has its own flow inside your account, and the FAQ explains where to find the correct fields for each one. Account questions walk through the steps shown on the login and verification screens exactly as they appear. If you land on a step that looks unfamiliar, the answer here will tell you what the screen is asking and what you need to have ready. For anything that needs a real-time check — like a transaction that shows pending longer than expected — the support section at the bottom tells you how to reach the team directly. Availability depends on your local law and eligible region.
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If the FAQ does not resolve your question, the support team handles account and payment issues directly. Use the channel that works for you — live chat is the fastest route for anything urgent, while email suits detailed queries where you want to attach a screenshot or transaction reference. All routes are published inside your signed-in account area.
Open the chat widget from any page once you are signed in. It connects you to the support team in real time — useful for login issues, a pending Rocket deposit or any step you cannot complete on your own.
Send your query with your account username and a clear description of the issue. Attach a screenshot where it helps. Email works well for Bank Transfer reference questions or anything that needs a written record on both sides.
The Help Centre inside your account area holds published policy pages, payment route instructions and account verification steps. Check there first — many questions about Upay steps and withdrawal status are already answered in full.
Every answer in this FAQ comes from the actual account and payment flows configured on the platform — not from a template or a third-party source. We review the FAQ whenever a payment route changes or a new account step is introduced, so what you read here matches what you will see on screen.
Each FAQ answer describes the actual fields, steps and messages shown inside your 7as account. Nothing is paraphrased from a generic casino guide — we write from the platform itself so the instructions stay precise and usable.
Rocket, Upay and Bank Transfer each work differently, and the FAQ treats them separately. You will find the specific field labels, reference formats and confirmation steps for each route rather than a single generic deposit description.
When the account flow or a payment route is updated, this page is reviewed alongside it. If you spot something that looks out of date, the support team can confirm the current step via live chat so you are never stuck on old instructions.
We do not publish processing times, fee amounts or limits we cannot verify. Where exact figures depend on your bank or wallet provider, the FAQ tells you where to find the current information inside your account rather than stating a number that may not apply to you.
All three payment routes are configured in the account cashier, but they work differently. Understanding which one fits your situation helps you pick the right option the first time and avoid unnecessary delays.
Rocket is a mobile wallet route. You enter your Rocket number in the cashier, follow the confirmation step shown on screen, and the transaction is recorded against your account. No bank visit required.
Upay works as a digital wallet transfer. The cashier shows the destination details and the reference code you need to include. Copy the reference exactly — a missing or wrong reference is the most common reason a Upay deposit takes longer to confirm.
Bank Transfer suits larger amounts or situations where a mobile wallet is not available. The cashier displays the account name, number and details. Always include the reference code shown on screen so the team can match your transfer to your account.
For fast, mobile-first funding, Rocket is the most direct path. Upay is a solid alternative if you already use it for other services. Bank Transfer is the fallback for amounts outside wallet limits or when your wallet is unavailable.
Beyond payment routes, a few things define how the account works day to day — from how the lobby is arranged to how support responds when something needs fixing. These are the elements we hear about most from Bangladesh accounts.
The lobby puts slots, live casino, sports betting and crash games in a single horizontal rail. You switch between categories without reloading. Cricket Betting Inplay and Slot Heroes sit in the first row so they are easy to find from any device.
Everything runs in a mobile browser — no app download needed. The cashier, game lobby and account history all scale to your screen. Rocket and Upay transactions are handled through the same mobile session without switching apps.
Your account wallet shows a record of every deposit and withdrawal with its status. If a Rocket or Bank Transfer deposit shows pending, the transaction ID in that record is what support needs to investigate on their side.
Verification steps are shown inside your account settings. The screen tells you exactly which documents or wallet details are required. Completing verification unlocks the full cashier range, including all three payment routes.
These are the questions submitted most often through live chat and email. If yours is not here, open live chat from your signed-in account and the team will respond directly.
Go to the cashier in your account and select Rocket as your payment route. Enter your Rocket mobile number, input the amount, and follow the confirmation step shown on screen. Keep the transaction reference — if the deposit shows pending, that reference is what support needs to check it.
The most common cause is a missing or incorrect reference code. Check the transfer you sent against the reference shown in the cashier at the time. If the reference matches and the deposit is still not showing after a reasonable wait, contact support via live chat with your Upay transaction ID and account username.
The cashier displays the account name, account number and details for Bank Transfer. Include the exact reference code shown — this is how the team links your transfer to your account. Transfers submitted without a reference code will take longer to process while the team manually matches the amount.
Open the cashier and select the withdrawal tab. Choose your preferred route — Rocket, Upay or Bank Transfer — and enter the amount and destination details. If your account has not completed verification, the screen will prompt you to finish that step before the withdrawal can be submitted.
On the login screen, use the password reset link to receive a reset message to your registered contact. If you cannot access that contact either, open live chat as a guest and the support team will walk you through the account recovery steps. Have your username or registered mobile number ready.
Yes. The full account — lobby, cashier and support chat — runs in your mobile browser. Open 7as in any current mobile browser and log in as normal. Rocket and Upay deposits work within the same browser session so you do not need to switch between apps to complete a transaction.
RTP figures are shown only where the game studio or provider makes them available within the game itself. Open the game, look for the information or help panel inside it, and check there. We do not publish RTP values separately because they come from the studio, not from the platform, and vary by title.